My scanner isn t working11/14/2023 ![]() ![]() Try installing the drivers from our website, located here: LINK.If installing from the DVD, is it possible your DVD drive is damaged?.If installing from the DVD, does your DVD have any scratches on it?.Does your computer have enough storage for the drivers?._ Installation Help Walkthrough Which part of the Setup Wizard is causing issue? Please refer to the user guide and call your regional support number. We are unable to diagnose your problem. Unable to connect to scanner?Ĭlick here to navigate to the connection help section. Is 'Intelligent Document Protection' on? If so, try turning down the sensitivity.For lightweight paper, make sure the 'Active Feed' feature is set to 'none'.Try adjusting the angle of the scanner to be more flat.Do consumables such as the feed module and/or separator need to be replaced? Open the scanner and check to see if the rollers are worn / dull.If your scanner is not detecting multifeeds, check to see that multifeed detection is set 'On' within your scanning application.The display says the UDDS calibration failed. The scanner will run the document and you will see a 'UDDS Calibration Succeeded' screen.Ensure'Multi-feed Calibration' is highlighted on the screen and press the 'Play'-triangle button.Place a blank sheet of white paper in the input tray.Use the arrow buttons to highlight the 'Calibration' line and press the 'Play'-triangle button.Running Multifeed calibration on your S2050/70 If your consumables need to be replaced, you can purchase them here: LINK TO CONSUMABLE PURCHASE PAGE Is your scanner properly connected to your PC by the USB cable?. ![]() See the suggestions below to try and fix your problem: Some or multiple pages get taken into the scanner at once Pages are not being fed through the scanner No, my scanner is making abnormal / loud noises No, my scanner cannot connect to my PC / scan at all Yes, my scanner can, or at least try to, scan an image Is your scanner able to connect to your PC and attempt to scan an image? Try plugging in another electrical device to the outlet your scanner is connected to verify the outlet has a working electrical connection.Check both ends of the connection between your power outlet and the scanner._ Hardware Help Walkthrough Are you able to turn your scanner on? Your issue can be fixed by one of them.What aspect of the S2060w / S2080w are you having problems with? If you meet the same error, you can try the methods mentioned above. Here is all the information on how to fix the scanner won’t run on Windows 11 error. Let it detect and troubleshoot the hardware problems in your PC. Your system will run Windows 11 hardware troubleshooter automatically. Step 4: Click the Run button next to the target hardware or device that you have problems with. Step 1: Click Start -> Settings -> System. Solution 4: Run Hardware TroubleshooterĪt last, you can try to run Hardware Troubleshooter to get rid of the “scanner not working in Windows 11” issue. Step 3: From here, it’s important to make sure that Startup Type is set to Automatic and Service Status is set to Running. Step 2: Scroll down the list of services to the Windows Image Acquisition (WIA) service, and then right-click it and select Properties. Step 1: Press Win + R keys to open the Run dialog box, and then type services.msc in the box and press Enter to open the Services window. Let’s follow the steps below to have a try. Then, you can try to restart the Windows Image Acquisition service. Solution 3: Restart the Windows Image Acquisition Service Choose any older version of Windows from the dropdown menu. Step 2: Head over to the Compatibility tab and checkmark the Run this program in compatibility mode for box. Step 1: Right-click on your scanner’s icon and select Properties from the context menu. The next method for you is to adjust the compatibility mode. Solution 2: Adjust the Compatibility Mode ![]() Or, you can manually download and install the related driver from the scanner’s official website. If you choose Uninstall device, you need to restart your computer to let Windows reinstall the scanner driver automatically. Step 3: Right-click the target scanner in the unfolded list and select Update driver or Uninstall device. Or, uninstall it and download the newest version. You need to update your scanner driver to the latest version to fix the “scanner won’t run on Windows 11” issue. Read More Solution 1: Update/Reinstall Scanner Driver ![]()
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